by Mark S. Sexton
This book is a must read for executives and managers who want to launch a quality improvement program. Many millions of dollars have been wasted on quality improvement, simply because it was thought there was “one” way to do it. This book provides a refreshing look that, if taken seriously, will help avoid the mistakes that lead to waste in quality improvement programs. Mark’s book exposes the experts who would have you believe that they have the “key” to success. As Mark points out in his book, real success comes from empowering people, the liberal application of human ingenuity, and good follow-through. For the manufacturing or quality professional looking for an edge or help at achieving success, this book will be invaluable. It may not contain all of the answers, but it should be first on the reading list.